Below you'll find an excellent, detailed, and up to date catalogue of commonly asked questions and answers gathered from our Customer Service department, editorial team and Web team. The questions are broken up by subject area which include:
- Customer Service
- Website Problems
- General Questions
- Options Trading Questions (including Options Trading Guide)
- Investment Glossary
Customer Service
- How do I login?
- Will I need to login separately to each of the services I subscribe to?
- Is my username/password case sensitive?
- Who do I contact with questions about my username and password?
- How do I change my username and password?
- Will my username and password expire?
- I am using the correct login information but am unable to login. What should I do?
- How do I contact customer service?
- When can I contact customer service?
- What is whitelisting?
- How do I change my e-mail address?
- I'm not receiving my e-mails, who should I contact?
- Where do I mail in orders, and to whom do I make out the check?
- I paid for my subscription, but have not received the Special Reports. When will I be receiving them?
- How do I keep track of my account?
WebSite Problems
General Questions
- Are the financial editors and analysts of Insiders Strategy Group licensed stockbrokers or investment advisors?
- Can your financial editors invest for us?
- If I'm a paying member of Insiders Strategy Group, will I be notified when to buy or sell?
- Being that I am not a U.S. citizen, would subscribing to your services benefit me?
- Are your services designed for beginners who have no experience with the markets?
- Which services do I have to sign up and pay for and which services are free?
- Am I able to invite a friend to receive Inside Investing Daily? If so how many?
- As a current subscriber, do I get a special deal on other subscriptions if I refer friends to your services?
Options Trading Questions
- What is options trading? Do you have a guide to explain the term further?
- Who is options trading for?
Customer Service
How do I login?
On our homepage at / there is a yellow box in the top right corner that displays "Member Login." It is located next to a Search tab. From here, users will be asked if they want to customize their password, or they will be given the opportunity to login. Here is where subscribers will enter their username in the box on the left-hand side which says Enter Username followed by entering their password in the right-hand side which says Enter Password. From here on viewers should be able to read their subscriptions.
Will I need to login separately to each of the services I subscribe to?
No, once you have a permanent username and password, it will work for every Insiders Strategy Group publication to which you are subscribed. If you are having trouble logging in, you may have more than one account in our system. If this is the case, please contact Customer Service here and we will consolidate your accounts into one.
Is my username/password case sensitive?
Yes, your username and password are case-sensitive and need to be typed exactly as they appear when sent to you.
Who do I contact with questions about my username and password?
Please contact Customer Service here.
How do I change my username and password?
You can change your login information by contacting Customer Service at 888-811-9492.
Will my username and password expire?
As long as you have active subscriptions with Insiders Strategy Group, your login information will never expire. However, your temporary login will expire every month.
I am using the correct login information but am unable to login. What should I do?
Check to make sure you are entering the information correctly, and that your cookie settings are set to "Low." If you still have trouble, contact Customer Service at 888-811-9492
How do I contact customer service?
In the U.S.: 888-811-9492
International: 1+410-864-1798
When can I contact customer service?
Customer service is available to help you Monday-Friday from the hours of 9:00am-5:00pm at 888-811-9492. Feel free to leave a voicemail or contact Customer Service here with details of your problem and a customer service representative will be more than happy to assist you.
What is whitelisting?
Whitelisting ensures you'll never miss any e-letters, updates, and future special opportunity reports. Whitelisting is fast and easy. No matter what e-mail system you're using, add the e-mail address in the "From" line of the Inside Investing Daily e-letter to your address book.
Add Insiders Strategy Group to your address book.
How do I change my e-mail address?
You can change your e-mail address by contacting Customer Service here, or by telephone at 888-811-9492.
I'm not receiving my e-mails, who should I contact?
Contact Customer Service at 888-811-9492. Please make sure you have our e-mail address (insiders@insidersstrategygroup.com) saved in your address book or safe list in your e-mail account.
Where do I mail in orders, and whom do I make the check out to?
Mail orders to:
P.O. Box 925
Frederick, MD 21075- 9913
Make checks out to the name of the publication you are subscribing to/renewing.
I paid for my subscription, but have not received the Special Reports. When will I reveive them?
Please note that it can take up to 3 weeks to receive Special Reports in the mail. However, you should have immediate access to all Special Reports through our Website by using the temporary login information given to you in your e-mail confirmation.
How do I keep track of my account?
If you have any questions about your account information, please contact Customer Service here or by phone at 888-811-9492.
WebSite Problems
Who should I contact about a broken link?
If you come across a broken link, e-mail us at comments@insideinvestingdaily.com.
Do I have access to every portion of the Website?
No, access to premium areas of our Website is restricted by user login and the services to which you are subscribed. However, Inside Investing Daily articles and Insiders Strategy Group's Investment Research Reports are viewable to everyone.
General Questions
Are the financial editors and analysts of Insiders Strategy Group licensed stockbrokers or investment advisors?
Insiders Strategy Group is an independent financial research publisher. We are not licensed to handle or invest your money.
Can your financial editors invest for us?
Insiders Strategy Group is an independent financial research publisher. Our editors and the services they have created are solely here to provide you with the guidance to help you decide which investments are right for you and tools with which to invest, not invest for you.
If I'm a paying member of Insiders Strategy Group, will I be notified when to buy or sell?
Each of our Premium Investment Services and Research Trading Services portfolios are updated regularly.
Being that I am not a U.S. citizen, would subscribing to your services benefit me?
Yes, we have readers and subscribers worldwide who benefit from our services. To get the most out of our services, you may want to consider working with an international broker.
Are your services designed for beginners who have no experience with the markets?
Insiders Strategy Group offers a range of newsletters for investors of all experiences. Please see our individual services for more details.
Which services do I have to sign up and pay for and which services are free?
Readers must subscribe to receive any of our services. Inside Investing Daily and Smart Investing Daily are offered as free news letters which are sent out daily to subscribers’ e-mail addresses after signing up. Also, Insiders Strategic Review is a free subscription that is complementary with the purchase of one of our services.
Am I able to invite a friend to receive Inside Investing Daily? If so how many?
Yes, you can invite an unlimited number of friends to receive Inside Investing Daily.
As a current subscriber, do I get a special deal on other subscriptions if I refer friends to your services?
Although we do appreciate your referral, we do not offer special discounts. We do offer many different services and various billing options for your benefit as well as your friend’s benefit.
Options Trading Questions
What is options trading? Do you have a guide to explain the term further?
An option is a type of derivative security, i.e. one that "derives its value from another asset. Options are agreements to buy or sell an asset called the "underlying security" at an agreed-upon price sometime in the future. View a more detailed description in the Investment Glossary or read our detailed Options Trading Guide.
Essentially options trading exists for everyone to benefit from. In order to get started, we do recommend you speak with a broker during your consideration to take part in options trading. With this guidance, you will be able to figure out if options trading is right for you.
Questions about Insiders Strategy Group, our services or your membership status?
